In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 04, 2026 - 23:30 UTC
Sep 04, 2026 - 23:30 UTC
Scheduled - Global Switch London East (LONE) is implementing security upgrades to reception access. These changes affect physical facility access only—no data center or service impact.
Affected: Visitor and staff access to facility lift lobby
Timeline: September 2–10, 2026
Impact Level: Minimal (physical access only; no service degradation)
Access Changes
September 2–3: Single new circle lock door (secure); original double doors removed
September 3–10: Single circle lock active while second door installed (no interruption to access)
September 10+: Dual circle lock doors operational (enhanced security; dual independent access paths)
Sep 4, 2026 23:30 - Sep 14, 2026 23:30 UTC
Affected: Visitor and staff access to facility lift lobby
Timeline: September 2–10, 2026
Impact Level: Minimal (physical access only; no service degradation)
Access Changes
September 2–3: Single new circle lock door (secure); original double doors removed
September 3–10: Single circle lock active while second door installed (no interruption to access)
September 10+: Dual circle lock doors operational (enhanced security; dual independent access paths)
Sep 4, 2026 23:30 - Sep 14, 2026 23:30 UTC
Critical Maintenance - Level 4 & 5 elevated Chilled Water migrations - GlobalSwitch London
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 01, 2026 - 00:01 UTC
Sep 01, 2026 - 00:01 UTC
Scheduled - Maintenance window: 01/09/26 00:00 - 24/09/26 23:59
System Overview:
Level 5 is currently fed from the old building chiller systems to the CW (Chilled Water) Fanwalls.
The Fanwalls are designed with a supply air of 24°C under normal conditions to client’s server
intake, with SLA temperatures limits of 16°C (low limit) & 30°C (high limit). Global Switch have
built a new chiller system that runs under modern design practices and is more efficient and
currently being offline heat load tested.
The new hybrid chilled water system runs at elevated to the old system CW water flow
temperatures. However, the supply air temperature of 24°C will remain the same because the
Fanwalls were oversized at design for this migration.
Under abnormal conditions estimated for approximately 0.55% of the year, the CHW system will
operate in ‘Drift Mode’, meaning the supply water temperature is able to drift +3, resulting in
higher supply air temperature expected up to 27°C.
As part of the migration the Fanwalls airflow and valve control will be recommissioned and the
modes of operation tested under strict script and control measures to ensure all parts of the
system operate as designed.
Work Breakdown:
There are a total of 18 fan walls to migrate over onto the new CHW system. There are 12 fan walls
along the south cooling corridor, and 6 fan walls along the north cooling corridor.
Working from East to west along the south corridor, the first fan wall units will systematically be
hydraulically isolated from the existing CHW system and migrated onto the new system, the alarm
set points will be adjusted for the new water temperatures of 20°C / 30°C and the flow rates
recommissioned/balanced.
Upon completion of all fan wall unit migrations, ‘Drift mode’ will be tested. This will be monitored
until temperatures are stable, we do not expect the duration of this test to exceed 1 hour. Once
temperatures are stable, simulated drift mode will be removed and system put back into ‘auto’.
N.B. ‘Drift mode’ has already been tested in a vacant data hall during a heat load test, therefore
the software has been proven. At no point during heat load testing were SLA’s breached.
The SLA’s are in excess of 30°C for 30 minutes, if during testing of Drift mode the average room
temperatures reach 29.5°C, back out plan will be implemented immediately which will return flow
water temperature to 20°C and supply air temp to 24°C.
Risk / impact:
Increased temperatures in the data halls / Breach SLA’s, risk of damage to equipment
Risk details:
The room temperatures will be monitored throughout work effort.
Purpose of Project
To migrate CHW systems on levels 5 from the current CHW system onto the new NE chiller quadrant, with new water temperatures of 20°C / 30°C.
Systems Impacted
1 fan wall unit will be impacted systematically however with the current loads within the data suite, the data hall will never be reduced to N.
Method of Procedure
Yes, All works to be carried out in accordance with contractor RAMS and GS MOP.
Risk Analysis
The fans walls will be migrated one unit at a time in a controlled manner. The system will be monitored to ensure cooling is stable prior to moving onto the next fan walls.
Mitigation Measures
One fan wall to be migrated at a time. Room temperatures to be monitored throughout. BMS specialist on hand throughout work effort.
Sep 1, 2026 00:00 - Sep 25, 2026 00:00 UTC
System Overview:
Level 5 is currently fed from the old building chiller systems to the CW (Chilled Water) Fanwalls.
The Fanwalls are designed with a supply air of 24°C under normal conditions to client’s server
intake, with SLA temperatures limits of 16°C (low limit) & 30°C (high limit). Global Switch have
built a new chiller system that runs under modern design practices and is more efficient and
currently being offline heat load tested.
The new hybrid chilled water system runs at elevated to the old system CW water flow
temperatures. However, the supply air temperature of 24°C will remain the same because the
Fanwalls were oversized at design for this migration.
Under abnormal conditions estimated for approximately 0.55% of the year, the CHW system will
operate in ‘Drift Mode’, meaning the supply water temperature is able to drift +3, resulting in
higher supply air temperature expected up to 27°C.
As part of the migration the Fanwalls airflow and valve control will be recommissioned and the
modes of operation tested under strict script and control measures to ensure all parts of the
system operate as designed.
Work Breakdown:
There are a total of 18 fan walls to migrate over onto the new CHW system. There are 12 fan walls
along the south cooling corridor, and 6 fan walls along the north cooling corridor.
Working from East to west along the south corridor, the first fan wall units will systematically be
hydraulically isolated from the existing CHW system and migrated onto the new system, the alarm
set points will be adjusted for the new water temperatures of 20°C / 30°C and the flow rates
recommissioned/balanced.
Upon completion of all fan wall unit migrations, ‘Drift mode’ will be tested. This will be monitored
until temperatures are stable, we do not expect the duration of this test to exceed 1 hour. Once
temperatures are stable, simulated drift mode will be removed and system put back into ‘auto’.
N.B. ‘Drift mode’ has already been tested in a vacant data hall during a heat load test, therefore
the software has been proven. At no point during heat load testing were SLA’s breached.
The SLA’s are in excess of 30°C for 30 minutes, if during testing of Drift mode the average room
temperatures reach 29.5°C, back out plan will be implemented immediately which will return flow
water temperature to 20°C and supply air temp to 24°C.
Risk / impact:
Increased temperatures in the data halls / Breach SLA’s, risk of damage to equipment
Risk details:
The room temperatures will be monitored throughout work effort.
Purpose of Project
To migrate CHW systems on levels 5 from the current CHW system onto the new NE chiller quadrant, with new water temperatures of 20°C / 30°C.
Systems Impacted
1 fan wall unit will be impacted systematically however with the current loads within the data suite, the data hall will never be reduced to N.
Method of Procedure
Yes, All works to be carried out in accordance with contractor RAMS and GS MOP.
Risk Analysis
The fans walls will be migrated one unit at a time in a controlled manner. The system will be monitored to ensure cooling is stable prior to moving onto the next fan walls.
Mitigation Measures
One fan wall to be migrated at a time. Room temperatures to be monitored throughout. BMS specialist on hand throughout work effort.
Sep 1, 2026 00:00 - Sep 25, 2026 00:00 UTC
About This Site
Welcome to the Taiga Cloud status page! This page provides information about availability & planned maintenance events of the Taiga Data Cloud Services API at https://api.nd-cloud.com/docs. Subscribe to the updates to stay up-to-date!
Taiga Cloud API
Operational
Taiga Cloud Network
Operational
Availability Sweden (cluster ndcloud-arcticcircle)
Operational
Availability Norway (cluster ndcloud-underground)
Operational
Availability Sweden (cluster ndcloud-arcticband)
Operational
Availability Norway (cluster ndcloud-odin)
Operational
Availability Norway (cluster ndcloud-heimdall)
Operational
Availability United Kingdom (cluster ndcloud-njoerd)
Operational
Availability Sweden (cluster ndcloud-freyr)
Operational
Availability Sweden (cluster ndcloud-loki)
Operational
Availability Sweden (cluster ndcloud-thor)
Operational
Availability United Kingdom (cluster ndcloud-balder)
Operational
Availability Sweden (cluster ndcloud-ragnar)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Upcoming Maintenances - Sines DC, Portugal Aug 17, 2026 09:00 - Aug 31, 2026 10:35 UTC
Upcoming Maintenances - Sines DC, Portugal
Fire Pumps tests - 17/08/2026 09:00 - 10:00
Electric Round tests - 17/08/2026 09:35 - 10:35
Cooling Tower tests - 17/08/2026 16:25 - 19:25
Mechanical Round tests - 18/08/2026 09:34 - 10:34
Generators Run - 20/08/2026 08:00 - 21/08/2026 00:01
Mechanical Round tests - 21/08/2026 09:34 - 10:34
Electric Round tests - 21/08/2026 09:35 - 10:35
Fire Pumps tests - 24/08/2026 09:00 - 10:00
Electric Round tests - 24/08/2026 09:35 - 10:35
Cooling Tower tests - 24/08/2026 16:25 - 19:25
Cooling Tower CT4 tests - 25/08/2026 08:00 - 12:00
Mechanical Round tests - 25/08/2026 09:34 - 10:34
Cooling Tower CT2 tests - 25/08/2026 13:00 - 17:00
Mechanical Round tests - 28/08/2026 09:34 - 10:34
Electric Round tests - 28/08/2026 09:35 - 10:35
Fire Pumps tests - 31/08/2026 09:00 - 10:00
Electric Round tests - 31/08/2026 09:35 - 10:35
If you have any questions, please contact the support team via the ticket portal or email cloud-support@taigacloud.com.
Posted on Aug 17, 2026 - 07:19 UTC
Fire Pumps tests - 17/08/2026 09:00 - 10:00
Electric Round tests - 17/08/2026 09:35 - 10:35
Cooling Tower tests - 17/08/2026 16:25 - 19:25
Mechanical Round tests - 18/08/2026 09:34 - 10:34
Generators Run - 20/08/2026 08:00 - 21/08/2026 00:01
Mechanical Round tests - 21/08/2026 09:34 - 10:34
Electric Round tests - 21/08/2026 09:35 - 10:35
Fire Pumps tests - 24/08/2026 09:00 - 10:00
Electric Round tests - 24/08/2026 09:35 - 10:35
Cooling Tower tests - 24/08/2026 16:25 - 19:25
Cooling Tower CT4 tests - 25/08/2026 08:00 - 12:00
Mechanical Round tests - 25/08/2026 09:34 - 10:34
Cooling Tower CT2 tests - 25/08/2026 13:00 - 17:00
Mechanical Round tests - 28/08/2026 09:34 - 10:34
Electric Round tests - 28/08/2026 09:35 - 10:35
Fire Pumps tests - 31/08/2026 09:00 - 10:00
Electric Round tests - 31/08/2026 09:35 - 10:35
If you have any questions, please contact the support team via the ticket portal or email cloud-support@taigacloud.com.
Posted on Aug 17, 2026 - 07:19 UTC
OnCall service migration Aug 24, 2026 10:00-11:00 UTC
We will migrate our OnCall service from Opsgenie to Jira. The migration won't affect customer services during the maintenance.
Maintenance date: 24/08/2026
Start: 10:00 CET
Duration: 8 hours
If you have any questions, please contact the support team via the ticket portal or email cloud-support@taigacloud.com.
Posted on Aug 18, 2026 - 07:00 UTC
Maintenance date: 24/08/2026
Start: 10:00 CET
Duration: 8 hours
If you have any questions, please contact the support team via the ticket portal or email cloud-support@taigacloud.com.
Posted on Aug 18, 2026 - 07:00 UTC
Pure Storage Upgrade - NO2-A12-A-24-40, Bulk, Norway Sep 16, 2026 08:00-16:00 UTC
Maintenance Window:
* 16th September 2026, 08:00 - 16:00 UTC
Reason for Maintenance:
We will be upgrading our Pure Storage array from version 6.5.4 to the latest required version. This upgrade addresses a known issue involving a Token Exchange service memory leak, which can impact the array management interface.
Expected Duration:
Up to 8 hours per maintenance window.
Scope of Work:
The upgrade will be performed by Pure Storage engineers.
Expected Impact:
The storage environment is designed with redundancy and the upgrade will be carried out on one controller at a time. As a result, we do not expect a complete loss of service. However, there is a small risk of temporary disruption. In rare cases:
* A host may lose connectivity despite multipathing protections
* This could cause the system to enter a read-only file system state
* A reboot of the affected host may be required, resulting in brief downtime
Mitigation Measures:
We will actively monitor the upgrade throughout the maintenance window. If any hosts are affected, we will take immediate action, including rebooting servers where necessary, to minimise impact and restore normal service as quickly as possible.
Communication Plan:
We will provide updates during the maintenance window and a confirm once all work has been successfully completed.
If you have any concerns during this maintenance window, please contact Taiga Cloud Customer Support via the ticket portal or email cloud-support@taigacloud.com.
Posted on Aug 18, 2026 - 09:20 UTC
* 16th September 2026, 08:00 - 16:00 UTC
Reason for Maintenance:
We will be upgrading our Pure Storage array from version 6.5.4 to the latest required version. This upgrade addresses a known issue involving a Token Exchange service memory leak, which can impact the array management interface.
Expected Duration:
Up to 8 hours per maintenance window.
Scope of Work:
The upgrade will be performed by Pure Storage engineers.
Expected Impact:
The storage environment is designed with redundancy and the upgrade will be carried out on one controller at a time. As a result, we do not expect a complete loss of service. However, there is a small risk of temporary disruption. In rare cases:
* A host may lose connectivity despite multipathing protections
* This could cause the system to enter a read-only file system state
* A reboot of the affected host may be required, resulting in brief downtime
Mitigation Measures:
We will actively monitor the upgrade throughout the maintenance window. If any hosts are affected, we will take immediate action, including rebooting servers where necessary, to minimise impact and restore normal service as quickly as possible.
Communication Plan:
We will provide updates during the maintenance window and a confirm once all work has been successfully completed.
If you have any concerns during this maintenance window, please contact Taiga Cloud Customer Support via the ticket portal or email cloud-support@taigacloud.com.
Posted on Aug 18, 2026 - 09:20 UTC
Scheduled Maintenance: UK.MAN1 Data Hall 2 Power Distribution Inspection Oct 5, 2026 07:00-17:00 UTC
We are performing scheduled preventative maintenance on power distribution infrastructure at our UK.MAN1 facility in Manchester. Some customers may experience brief downtime during this work.
Affected Facility: UK.MAN1, Data Hall 2
Date: October 5, 2026
Time: 08:00–18:00 BST
Maintenance Provider: nLighten
Impact Level: Medium (single-day, phased work; some cabinets will experience downtime)
Posted on Sep 04, 2026 - 22:11 UTC
Affected Facility: UK.MAN1, Data Hall 2
Date: October 5, 2026
Time: 08:00–18:00 BST
Maintenance Provider: nLighten
Impact Level: Medium (single-day, phased work; some cabinets will experience downtime)
Posted on Sep 04, 2026 - 22:11 UTC